Non-Emergency Medical Transportation
Hospital Discharge Transportation in Metro Atlanta
When a hospital stay ends, the trip to the next place shouldn't be left to the last minute. Zenward coordinates non-emergency transportation with families, caregivers and care teams.
- Serving Metro Atlanta
- Non-emergency medical transportation
- Every request reviewed by a person
- One-time and recurring requests
- Family and caregiver requests welcome
- Wheelchair-accessible transportation available
- Call 678-935-5489
Who this is for
Patients leaving the hospital, and the people arranging their transportation.
A good fit for
- A planned discharge
- Family, caregiver or care-team coordination
- Home or another destination
- Families and caregivers planning the trip after a discharge
- Hospital case managers and discharge planners arranging transportation for a patient
- Patients who need a planned ride to their next destination
How the request works
Discharge plans can move quickly, so send the request as early as you can. Submitting a request is not a confirmed booking.
- 1
Request a quote
Send the hospital, the passenger's next destination and the expected date and time.
- 2
Zenward reviews it
A member of our team reviews the trip details and any notes you added.
- 3
We contact you
We reach out to the person who made the request with any questions and to talk through the trip.
- 4
We confirm the details
Zenward confirms availability, details and pricing before the trip is considered arranged.
Before you request
Non-emergency only
If the care team says the patient needs ambulance or stretcher transport, that has to be arranged separately. Zenward doesn't provide it.
Wheelchair-accessible trips
If the passenger uses a wheelchair, say so in the request. Zenward offers wheelchair-accessible transportation and reviews the details with you.
Timing changes
Discharge times often shift. Call 678-935-5489 as soon as you know, and we'll talk it through.
What Zenward helps coordinate
The next destination
Home, a relative's address or another care setting. Tell us where, and Zenward reviews the trip.
Discharge timing
Share the expected date and time. Discharge timing can shift, so let us know if it changes.
Who is arranging it
A family member, caregiver or care-team member can make the request, so we have one contact to follow up with.
Pickup details
The hospital name and, if you know it, where the passenger will be picked up.
Situations we coordinate
A family arranging the trip
A daughter learns her father will be discharged later this week and needs a plan for getting him to where he'll be staying.
A discharge team arranging for a patient
A case manager wants transportation coordinated so the ride isn't what holds up the discharge.
Going somewhere other than home
The passenger is moving to another care setting or a relative's address, and the request names that destination.
Common questions
The passenger, a family member, a caregiver or a member of the care team. The form asks for your relationship to the passenger so Zenward knows who to follow up with.
No. Give us the passenger's next destination in the request, and Zenward reviews it and confirms availability with you.
No. Zenward provides non-emergency medical transportation only. If a patient needs ambulance or stretcher transport, that must be arranged separately.
Tell Zenward as soon as you know by calling 678-935-5489. A changed time is confirmed by our team, not assumed.
Planning a discharge trip?
Send the discharge details and Zenward will review your request and contact you.
Zenward provides non-emergency medical transportation only. In a medical emergency, call 911.