Privacy Policy

This policy applies to the Zenward Mobility public website. It does not cover any separate Zenward operations system, or communications you have with our team by phone or email after you contact us.

Transportation requests. When you use the Request Transportation form, we collect what you enter: your name, your relationship to the passenger, your phone number, an optional email, the passenger’s name, pickup and destination details, any preferred date or time, whether a return trip is needed, and any assistance or additional notes you choose to add. We use this only to review the request and follow up with you about transportation.

Contact enquiries. When you use the Talk to Our Team form, we collect your name, email, an optional phone number, an optional organization name, the reason for contacting us, and your message. The contact form is for general questions — please don’t include medical details there; use the Request Transportation form or call 678-935-5489 instead.

To respond to you, to review and coordinate transportation you request, and to keep a record of our correspondence. We do not sell your information, and we do not use it for advertising.

Like most websites, our hosting provider automatically records standard request information such as your IP address, browser type, pages visited, and timestamps. This is used to operate the site securely and understand aggregate traffic.

This site aims to use privacy-conscious, aggregate analytics and no advertising or cross-site tracking cookies. Where analytics are used, they measure things like which pages and calls-to-action are used — never the contents of a form. Passenger names, contact details, addresses, appointment information, and assistance notes are never sent to analytics.

We rely on a small number of providers to run the site: a website hosting provider, and — for contact enquiries — an email delivery service. Each provider only handles the information needed for its function, and is expected to protect it. We do not use a third party to process the detailed contents of transportation requests through this website.

We take reasonable steps to protect the information submitted through this site and limit access to people who need it to respond to you. No website can promise perfect security.

We keep information submitted through this site for as long as needed to respond to you and to maintain reasonable business records, after which it is deleted or archived. Specific retention periods are being finalized.

You can ask us what information we hold about you from this website, ask us to correct it, or ask us to delete it, by contacting us. We’ll respond as required by applicable law.

We may update this policy as the service launches and develops. The “last updated” date above reflects the current version.

Questions about this policy can be sent through our contact page or by calling 678-935-5489.